Terms and Conditions


These terms and conditions (hereinafter referred as “Terms”) apply to the use of this website and by accessing this website and / or placing an order for products, you agree to the conditions set out below.
These terms and conditions do not affect your statutory rights.
This website is owned and operated by UAB “Tidis” (hereinafter referred to as “Seller”), registered in Sidabro Kalno 6, Vilnius, Lithuania.

Using this website

The content of the pages are the copyright of the Seller. Reproduction of all or part of the contents in any form is prohibited. We reserve the right to withdraw the website at any time, any information contained in the site and the products offered for sale on the site.

Acceptance of order

Upon receipt of your order, we will send a confirmation email to confirm the receipt of your order to the email address you provided. Our acceptance of your order will take place at the time of shipment of products you ordered.

Order Cancellation

You can cancel your order, until the payment is settled to our account. In most cases the payment will be made immediately after your order, so the cancellation must be sent immediately and from the same e-mail address, which was submitted to the Seller when your order was made. You may cancel your order by sending an email to info@tiescollection.com. Please indicate your order number, your name and address. We will confirm the cancellation of the order as soon as possible.

Cancellation of orders after delivery

You become the owner of the products when we charge your payment card or when other means of payment are used, the funds are credited to our account. You also have the legal right to cancel your order within 30 days from the day of receipt of the goods. You may cancel your order by sending an email to info@tie-mosaic.com. Cancellation must be sent from the same email address, which was submitted to the Seller when placing the order. We will refund the full amount you paid for the goods within 14 days once we receive the good of the cancelled order. The goods must be returned in good condition and unused. In case the discount was applied to the entire order, and the order is canceled in part, the refunded amount for the canceled product will be proportionally decreased by the discount being applied to the whole order.

Price and payment

The prices as indicated on the site include VAT where applicable at the time you order the products . Separate delivery fee may apply to products and this will be stated on the website. We reserve the right to change the prices listed on the site without notice. We accept payment by Visa, MasterCard, American Express, PayPal. The product may be subject to duties, which are levied when the delivery arrives in your country or a specified destination. You will be responsible for payment of these rights and duties.


Upon receipt of your order and full payment, we will ship the products within 2 working days. The products should be delivered within 1-2 weeks depending on the continent and the country of delivery. Delivery is carried by a registered post or a courier.


The Seller confirms that products purchased on the site, correspond to the description given on the website and the products will be of satisfactory quality. We do not bear responsibility if the products were used not following the care instructions given for the product. The Seller accepts no responsibility for any loss or incidental or consequential damages, or any loss of profit, income (whether direct or indirect), whatever the cause, whether foreseeable or not, arising from your purchase of products on the site. The total liability of the Seller shall be limited to the amount paid for the product purchased.